Frequently Asked Questions

Need help? Be sure to visit our support forums for answers to your questions!

Q:Where is your factory?

A:We have 2 factories, located in Nanjing and Nantong City, Jiangsu Province, China. Two hours’ drive from Nanjing to Shanghai, and 1 hour drive from Nantong to Shanghai.

Q: Can I visit your factory?

A: Yes. Many of our domestic and international customers visit our factory each year. We also have our sales office in Shanghai. You are welcomed to our shanghai office ,also we can visit you in Shanghai or in your countries if necessary. 

Q: Can you supply customer products?

A:Yes. We work on OEM orders, which means size,material,quantity,design,logo,packing  etc. can be customized.

Q:How can you guarantee the production quality?

A:We have QC team with 10 years’experience. Third party inspection is acceptable.

Q: What is your delivery time?

A:Normally 45-60days after order confirmed. It can be negotiated based on quantity and production schedule.

Q: Can I take a sample and how?

A: We can provide samples and send out within 5-7days by international express.

Q: What information should I provide if I want to get a quotation?

 A:Size, Material, Filling (if have), Package, Quantity. Please send us some pictures of design for checking if possible.

Ready to get started? Contact us today for a free quote!

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